Frequently Asked Questions
Answers to the questions patients ask us most
Booking
How do I book an appointment?
You can book in one of three ways from the booking page: a ready-made WhatsApp message, a call to the hotline 15276, or a short form (name and mobile number only). Our booking team then contacts you to confirm the doctor, the day and the time.
Do I need to book first, or can I walk in?
The emergency department needs no booking and is open 24 hours, and the laboratory welcomes walk-ins at any time. The outpatient clinics also accept walk-ins, depending on the doctor's availability; you can book ahead to confirm the doctor, the day and the time.
Do you offer check-up packages?
Yes. Town Hospital offers medical packages for check-ups and follow-up; you will find the details on the medical packages page.
Can I cancel or change my appointment?
Yes. Call the booking team on the hotline 15276 or message them on WhatsApp to change or cancel your appointment.
What should I bring on my first visit?
Your national ID (Egyptians) or passport (foreigners), your insurance card if you have one, the doctor's request if you have been asked to do tests or scans, any previous reports or scans, and a list of the medicines you take.
Hours and visiting
When is the hospital open?
The hospital works around the clock. The emergency department, laboratory and radiology are open 24 hours, seven days a week, and the outpatient clinics are open daily from 10 am to 10 pm.
Are the clinics open every day, including Friday?
Yes. The clinics work throughout the week, and each doctor has set days. Check the clinic schedule or ask the booking team.
What are the visiting hours?
Visiting the patient rooms is daily from 10 am to 10 pm, and visiting the intensive care unit is daily from 4 pm to 6 pm.
Where do I find a particular doctor's days?
On the clinic schedule or the Find a Doctor page; the booking team confirms the day and time when you book.
Are the lab and radiology open 24 hours?
Yes. The laboratory and the radiology centre work around the clock, seven days a week, and you are welcome to walk into the laboratory without an appointment. Some tests need a specific time or preparation, so if you are not sure, call us before you come.
Getting here
Where is Town Hospital?
14–15 Street 53, Second District, Fifth Settlement, New Cairo.
How do I get to Town Hospital?
Use the directions link on Google Maps; the app guides you to the hospital from wherever you are. Our address is 14–15 Street 53, Second District, Fifth Settlement, New Cairo.
Is there parking?
Parking spaces are limited, and you can park on the streets around the hospital.
Do you have other branches, or any connection to other places with a similar name?
Town Hospital is a single hospital in the Fifth Settlement. It has no branches and is not connected to any other facility with a similar name.
Insurance and payment
Do you accept my insurance?
Town Hospital has contracts with more than 40 insurance companies, syndicates and government bodies; the list is on the insurance page. To check your own coverage, call us with your insurer's name and your policy number.
What does direct billing (cashless) mean?
It means you do not pay for the covered service in cash: we deal directly with your insurer and handle the paperwork and approvals, and you pay only the difference or your co-payment, if there is one.
My insurer is not on the list. What can I do?
You can pay directly and then claim the amount back from your insurer, according to the terms of your policy.
Which payment methods do you accept? Do you offer instalments?
The hospital accepts cash and cards, and instalment payment is available for services. For the instalment terms, contact the accounts team through the Contact Us page.
Emergency
Is the emergency department open 24 hours?
Yes. The emergency department is open 24 hours a day, seven days a week, and needs no booking.
What is available in the emergency department at night?
The laboratory, the radiology centre and the cardiac catheterisation unit work around the clock, and neurosurgery, orthopaedic and general surgery doctors are on call 24 hours a day.
Are there emergencies your emergency department does not take?
Our emergency department does not take pregnancy and labour emergencies; please go to the nearest maternity emergency department. It also does not take digestive-tract bleeding; in that case we advise calling an ambulance on 123.
My child hit his head. Can I bring him to your emergency department?
Yes. The emergency department takes children with head injuries. In severe cases, call an ambulance on 123.
In an emergency, how do I call an ambulance?
Call 123 for an ambulance and go to the nearest emergency department. The Town Hospital emergency department is open 24 hours a day, seven days a week.
Results and reports
How do I get my lab and scan results?
The hospital sends your laboratory and radiology results to you on WhatsApp as a PDF file.
Can I send my reports before I come?
Yes. You can send your lab results and scan reports as photos or PDF files on WhatsApp to 01050833012, or through the Send Your Medical Reports page.
Will I have to do scans or tests outside the hospital?
Most scans and tests are done inside the hospital, including 3-Tesla MRI and 128-slice CT, and the laboratory and radiology work around the clock.
How do I request a copy of my medical report?
You can request a copy at reception or from the medical records office, or send your request on WhatsApp or by email to info@townhospitaleg.com; the report is then sent to you as a PDF file.
Patients from abroad
Do you treat patients from other countries? Can I start the evaluation from home?
Yes. Town Hospital treats patients from outside Egypt and has an international coordination team. You can send your reports and scans on WhatsApp for our consultants to review and give you a medical opinion and a treatment plan before you travel. Read more on the international patients page.
What number do I call from outside Egypt?
From outside Egypt, call +20 2 2565 0297 or message us on WhatsApp.
Careers
I want to work at Town. How do I apply?
Through the careers page on our website, or by sending your CV to hr@townhospitaleg.com. The human resources department reviews every application.
About Town
Where can I read patient reviews?
You can read patient reviews on Google Maps, and some of them also appear on our department pages.
I would like to send a complaint or suggestion. What do I do?
Use the Contact Us form and choose "Feedback or complaint", or email info@townhospitaleg.com.
How is my personal and medical data protected?
Our privacy policy explains how we collect, use and protect your data.
Call us on the hotline 15276, message us on WhatsApp, or send a message from the Contact Us page.